Help Center / Sales Support

After browsing our product catalogue, simply add the items you wish to purchase into your Shopping Cart by clicking on add to cart located on the product info page. You may edit or remove items at any time by clicking on My shopping cart located on top of the page.

After completing your shopping, access your Shopping Cart, review your cart, and then checkout with the items you currently have in your cart. You will then choose your shipping method.

(We offer different shipping methods with different rates) .

The next step will be to choose a method of payment. After entering all the details of your preferred method of payment. The order confirmation page will follow and automatic confirmation e-mail will be sent to you.

Search for the item you want to purchase. Once you are in the item's page you can add the item by clicking on add to cart button and adjust the quantity through clicking on my shopping cart.

Go to my shopping cart and either click on the items remove checkbox and then click on the 'Update Cart' button found at the bottom of the shopping cart, Or to only edit the number of items in your Cart , simply change the items number and then click on Update Cart

After reviewing your cart content, simply click on the checkout button found on top of your page.

Yes. By creating an account, you will be able to shop faster, review your order status, track your package, and manage your orders.

Unfortunately we cannot always guarantee the availability of the your order. In some cases, your order will fail our pre-shipment testing. If that was the case, you will be notified immediately, and you will be given the choice to wait or cancel the order. As mentioned in our policies, we will not charge your credit card until shipment.

Yes, TIMTECHS automatically encrypts your confidential information in transit from your computer to our data processing server using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

If your method of payment is PayPal, your information is safe. Please refer to PayPal Data Security and Encryption section for further information.

No, your order can only be cancelled before shipping. If your order has already been shipped, then you have to request a return number RMA