Help Center / Sales Support

Everything you buy from TIMTECHS.com is backed by our 14 day Guarantee against defects.

TIMTECHS will repair the product or replace the product for a new one
All our models are tested before shipping. However, If your purchase fails* during normal usage* within the first 14 calendar days from the date of receipt, we will repair the product, if it is not repairable , a replacement will be honored to the same model.

TIMTECHS can reject the model if
-The seals on the product have been tampered
-The IMEI on the phone has been removed
-The software of the phone has been changed by means of flashing the OS, re-programming the phone, or any other alteration.

*Fails/Defective: Cannot place phone calls (Not network related issue) , Cannot send text messages. Language version, firmware version and keypad are not considered defective (all models include English keypad and language)

TIMTECHES offers FULL support for ALL orders under TIMTECHS one-year warranty. However, if you chose not enrolling with our warranty, then you will need to contact the manufacturer directly for tech support and replacement procedures.

Timtechs does provide end-user technical support on any of the items that it sells under the first 14 days ( if not enrolled with our warranty) , However, if the customer is enrolled with our one-year warranty , then he will receive support until expiry. For warranty service after Timtechs 14-day return policy contact the product manufacturer, using the contact information included in the package, or found on the product manufacturer's website.

If you are unable to get support from your GSM Service Provider on configuring your added services such as GPRS, MMS, SMS, internet setting and any other service, you can contact our support department for help. In most of the cases, we are able to provide easy to follow steps on how to configure your phone. (ONLY orders under the first 14 calendar days)

All return product is subject to the approval by the seller. Returned items without an approval RMA (Return Material Authorization) number from the seller will not be processed

Firmware versions are shipped randomly unless the customer has made prior request. All keypads will support both alphabetic and numeric character. However, some versions will include additional language characters. Customer should put down all their requests on their Purchase Order. Once the package has been shipped, no exchange (without a restocking fee) will be granted on language version, firmware version and keypad choices. Any shipping and handling expenses result on those returns without approval will be responsible by the buyer.

All our models are tested before shipments and are all sealed after testing. In some cases, the customer might receive broken seals due to custom inspections. Broken seal will not be accepted as a return unless the model received is defective.

Upon receiving the potential defective item from the buyer, the seller will examine and test for the defective claim that was made by the buyer. Unless the seller can reproduce the same fault indicated by the buyer, otherwise the return will not be accepted.

In the event of returning the product, buyer is fully responsible for the products safety return to us. Item must be received within 14 days after the issue of RMA. The returned merchandise should include the RMA number that was issued by the TIMTECHS, buyers full name, shipping address, contact phone number, and the reason for return. All accessories and manual must also be included inside the package as the buyer originally received it. Returned merchandise should be double boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. Any unidentified return, which is aged over 14 days, TIMTECHS, will have the right to dispose such item without notifying the buyer. No replacement will be issued on those unidentified return once it has been disposed. Buyer is responsible for the return shipping cost.